Cancellation Policy

Cancellation Charges for individual bookings

• If cancelled 14 days prior to the arrival date a full refund will be processed. There will be 5% cancellation charges in case payment is done via digital payment/Credit/Debit card.
• If cancelled within 7 to 14 days prior to the check-in date, then the amount would be kept as credit which can be utilized for future bookings until 6 months from the cancellation date for all the participating hotels of Le Seasons
• Cancellation within 7 days the check-in there will be no refund of the advance.

For Groups / Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)

• 25% if cancelled forty-five days in advance.
• 50% if cancelled thirty days in advance.
• 50% if a few of the total booked rooms are cancelled.
• 100% if cancelled fifteen days in advance or later.
• Credit/Debit card cancellations will be charged 5% extra.

Confirmation/cancellation policy for weddings and large celebrations

• 25% of the total billing has to be made at the time of the confirmation of the booking.
• 25% of the total billing has to be made 90 days prior to the event.
• 25% of the total billing has to be made 60 days prior to the event.
• 25% of the total billing has to be made 30 days prior to the event.
• If not complied with the above, the booking can be cancelled.
• Full clearance of bill at the time of check-out.

In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

NOTE:

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.

• Refunds only through cheque for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card/ digital payment online refunds will only be made against credit/debit card bookings and usually take 15 working days.
• The original receipt must be presented for processing the refund.
• Credit/debit card/ digital payment cancellations will be charged 5% extra.

CHILD POLICY

• Below 5-year-old kids are complementary.
• For above 6-to-12-year kids, charges will be 800/- per kid.
• Above 13 years old kids will be counted as adults.

Thanks